Shipping policy

Sweet Swiss Confections Shipping Policy

Last Updated: 2/07/2024

It’s imperative to understand that our chocolate logo decor and transfer sheets are delicate and require special care during shipping to ensure they arrive in perfect condition. Here’s our shipping policy for these products:

Chocolate Logos:

• We use insulated packaging and gel packs to keep the chocolate cool during shipping. In extremely high temperatures, these packs are only in optimal condition for 24-36 hours.

Transfer Sheets:

• We use sturdy packaging to protect the transfer sheets from bending or tearing during shipping.
• If you are ordering transfer sheets with other items, we will pack them separately to avoid damage.

Both Items:

• Unless shipping on a previously supplied customer account number, price checks between UPS and FedEx will occur on every shipment to ensure that the cost savings is passed along to you, the customer. We do not ship via USPS or ship to PO boxes. If placing an order over 80 cases of regular count product or 120 cases of half-count product, the product will be placed on a pallet and shipped via temperature-controlled truck.
• FedEx shipments will have Adult Signature Required as the signing election during the hot weather months. We recommend that someone is available to receive the package when it is delivered to avoid it being left outside in the heat for an extended period as these products are susceptible to melting.
• We will check destination temperatures prior to shipment to ensure the correct shipping speed is chosen. Anything above 75-80° F will require next-day shipping. This will be up to our discretion as we are fully aware of the cost increase of this shipping speed and we will continue to ship 2- or 3-day service where weather permits.
• If you specifically request for other shipping speeds or signing elections besides what is mentioned above, you accept the product in delivered condition and we will not be held responsible for melted chocolate/transfer sheets. If a replacement is requested, payment for both shipments will be due.
• Sweet Swiss Confections will not be held responsible for damaged or melted product caused by delivery carriers and/or trucking companies, including but not limited to:
  • Delivery not occurring by scheduled time on the day of delivery
  • Mishandled packages (breakage, throwing of boxes, etc.)
  • Weather delays (year-round)
  • Routing of packages incorrectly by carriers or incorrect addresses supplied by customers
  • Care of the package after the product has been delivered and signed for.
• Please reach out to us within 24 hours of receiving these products if any issues arise as re-makes will only be assessed on a case-by-case basis.